Responsible Gambling at Uptown Pokies

At Uptown Pokies, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Uptown Pokies takes responsible gambling seriously. We actively support initiatives that promote safer gambling practices across Australia and work in accordance with the guidelines set out by relevant Australian regulatory bodies. We continuously review and update our tools and policies to ensure they reflect best practices as of June 2026.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money on gambling than you can afford to lose
Borrow money or sell possessions to fund gambling
Feel anxious, irritable, or restless when not gambling
Chase losses by continuing to gamble to win back money
Neglect work, family, or personal responsibilities due to gambling
Lie to friends or family about how much time or money you spend gambling
Use gambling as a way to cope with stress, depression, or other emotional issues

If any of these signs sound familiar, we strongly encourage you to seek help immediately.

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test through the Gambling Help Online website. This tool can help you better understand your relationship with gambling and whether you may benefit from professional support.

Responsible Gambling Tools at Uptown Pokies

We provide a range of tools to help you manage your gambling activity. You can access these tools at any time by contacting our support team or through your account settings.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 7 days before the change takes effect.

Loss Limits

Loss limits allow you to cap the amount you can lose over a set period. This is an effective way to keep your gambling within a budget you are comfortable with.

Session Time Limits

You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out.

Reality Checks

Enable reality check notifications to receive regular reminders of how long you have been playing. These pop-up alerts help you stay aware of the time you spend on the site.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in to your account or place any bets.

Self-Exclusion

If you believe you need a longer break, you can request a self-exclusion from Uptown Pokies for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.

To request self-exclusion, please contact our support team directly:

Email: [email protected]
Live Chat: Available 24/7 on our website

We also encourage players to register with Gamban or BetStop — Australia's National Self-Exclusion Register — for a broader self-exclusion across multiple gambling operators.

BetStop — National Self-Exclusion Register

BetStop is Australia's free National Self-Exclusion Register, operated by the Australian Communications and Media Authority (ACMA). By registering with BetStop, you can self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online at www.betStop.gov.au or by calling 1800 238 786.

Protecting Minors

Uptown Pokies strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We conduct age verification checks on all new accounts and reserve the right to request additional documentation at any time to confirm a player's age and identity.

If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following tools can help:

Net Nanny
CYBERsitter
Gamban — blocks gambling websites across all devices

Support Organisations in Australia

If you or someone you know is struggling with problem gambling, free and confidential help is available. We encourage you to reach out to any of the following organisations:

Gambling Help Online
Free 24/7 counselling and support for Australians affected by gambling.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Crisis support and suicide prevention services.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
MensLine Australia
Telephone and online counselling for men.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people in financial difficulty.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007

Tips for Gambling Responsibly

Set a budget before you start playing and stick to it
Only gamble with money you can afford to lose
Never chase your losses
Take regular breaks and set time limits for your sessions
Do not gamble when you are stressed, upset, or under the influence of alcohol
Balance gambling with other leisure activities
Treat gambling as entertainment, not as a source of income
Keep track of the time and money you spend gambling

Contact Us

If you have any questions about our Responsible Gambling tools or need assistance activating any of the features described on this page, please do not hesitate to contact our dedicated support team:

Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week via our website

Our team is trained to handle responsible gambling enquiries with sensitivity and confidentiality. We are here to help.

Last updated: June 2026